We know you might have a few questions before or after placing an order, and we want to make everything as straightforward as possible. Below, we’ve gathered the details that matter most, organized by topic so you can find what you need quickly.
Getting your order started
When you find a style you love on the product page, just use the “Add To Cart” button. From there, you’ll be guided through the remaining steps to finalize your purchase. It’s a simple process designed to get your order confirmed without any hassle.
Payment and billing
For your convenience, you can pay using Visa, Mastercard, or Paypal. Your card will be charged right after your order is successfully submitted. We process the payment immediately so we can begin preparing your items without delay.
Shipping timelines
We know you’re eager to receive your package. Most orders leave our facility within 5 to 10 business days. If you’re ordering from outside the country, please allow an extra 1 to 2 weeks for the shipment to reach its international destination.
If your package is late
Sometimes things don’t go as planned. If your domestic order hasn’t shown up after 10 business days, or your international order is missing after 20 business days, please get in touch with our team. We’re here to help sort things out.
Understanding your tracking number
Once your order ships, you’ll receive a tracking number. It can take 1-2 days for that number to activate in the carrier’s system. Occasionally, a carrier might misplace a package. If your tracking still isn’t showing any movement after a few days, your best next step is to reach out directly to the shipping carrier for the most current information.
Keeping your information safe
Protecting your personal details is a responsibility we take seriously. When you enter your credit card information during checkout, it is encrypted using secure socket layer (SSL) technology, a standard method for secure online transactions. Your card details are used solely to complete your purchase and are never stored afterwards.
If there’s anything else on your mind that we haven’t covered here, don’t hesitate to email us at support@previkago.com. We’re happy to help.